Due to the intimate nature of our products, we adhere to a strict no-refund policy to ensure hygiene and safety.

  1. No Returns on Opened or Used Products

For health and safety reasons, we cannot accept returns of any used or opened products.

  1. Defective or Damaged Items

  • If you receive a damaged or defective item, contact us within 7 days with photos of the issue.
  • We offer exchanges or store credit for defective items only.

  1. Refunds (If Applicable)

Refunds are issued only in cases where:
✔ The product is out of stock after purchase.
✔ The order was canceled within 24 hours before shipping.

For refund requests, email us at support@eyeopenerata.us